JC
Johan C
1 reviews | Active since Mar 2025
31 Mar 2025, 10:40
ABSA Bond Settlement
I just had a home loan with ABSA cancelled and got charged pro rata 90 days interest.
My annoyance is that this bond was in place for more than 10 years and settlement numbers were requested and provided early January.
New registration was effected end of February.
ABSA decided to withhold penalty interest on what basis calculation was done unclear.
What is annoying is that I am allowed to make advance payments on the bond throughout its live with reduced interest charged and funds available in Flexi Reaerve
So if this has been accepted practice for 10 years, why am I penalised for period where the bond in fact has a credit balance??
Emails submitted to ABSA for clarification, but suitable answers not forthcoming
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
31 Mar 2025, 14:07Dear Johan, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***8. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply31 Mar 2025, 14:07
Official
Dear Johan, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***8. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
01 Apr 2025, 14:34Dear Mr Johan Croukamp,
Case reference C-***8. The matter regarding the cancellation notice was investigated, and we advise that no record of a given notice could be found. We kindly request that you provide us with proof of the notices sent to Absa for the mandated officials to assist further. Please attach all the related emails. Looking forward to hearing from you soon.
Case reference C-***8. The matter regarding the cancellation notice was investigated, and we advise that no record of a given notice could be found. We kindly request that you provide us with proof of the notices sent to Absa for the mandated officials to assist further. Please attach all the related emails. Looking forward to hearing from you soon.
Best regards,
Absa's reply01 Apr 2025, 14:34
Official
Dear Mr Johan Croukamp,
Case reference C-***8. The matter regarding the cancellation notice was investigated, and we advise that no record of a given notice could be found. We kindly request that you provide us with proof of the notices sent to Absa for the mandated officials to assist further. Please attach all the related emails. Looking forward to hearing from you soon.
Case reference C-***8. The matter regarding the cancellation notice was investigated, and we advise that no record of a given notice could be found. We kindly request that you provide us with proof of the notices sent to Absa for the mandated officials to assist further. Please attach all the related emails. Looking forward to hearing from you soon.
Best regards,
Absa's replyOfficial
01 Apr 2025, 14:34Dear Mr Johan Croukamp,
Case reference C-***8. The matter regarding the cancellation notice was investigated, and we advise that no record of a given notice could be found. We kindly request that you provide us with proof of the notices sent to Absa for the mandated officials to assist further. Please attach all the related emails.
My email address is Basani Hlungwane (ZA) <***ca> Looking forward to hearing from you soon.
Case reference C-***8. The matter regarding the cancellation notice was investigated, and we advise that no record of a given notice could be found. We kindly request that you provide us with proof of the notices sent to Absa for the mandated officials to assist further. Please attach all the related emails.
My email address is Basani Hlungwane (ZA) <***ca> Looking forward to hearing from you soon.
Best regards,
Absa's reply01 Apr 2025, 14:34
Official
Dear Mr Johan Croukamp,
Case reference C-***8. The matter regarding the cancellation notice was investigated, and we advise that no record of a given notice could be found. We kindly request that you provide us with proof of the notices sent to Absa for the mandated officials to assist further. Please attach all the related emails.
My email address is Basani Hlungwane (ZA) <***ca> Looking forward to hearing from you soon.
Case reference C-***8. The matter regarding the cancellation notice was investigated, and we advise that no record of a given notice could be found. We kindly request that you provide us with proof of the notices sent to Absa for the mandated officials to assist further. Please attach all the related emails.
My email address is Basani Hlungwane (ZA) <***ca> Looking forward to hearing from you soon.
Best regards,
Absa's replyOfficial
04 Apr 2025, 09:02Dear Mr Johan Croukamp,
Case reference number C-***8. The matter regarding the cancellation notice was investigated, and we advise that no record of a given notice could be found. We kindly request that you provide us with proof of the notices sent to Absa for the mandated officials to assist further. Please attach all the related emails. Please be advised that we have been sending you messages via your Hellopeter link with no success. We tried contacting you on both numbers we have on our system, *** and ***, with no success. Our office will proceed to close the case if we do not hear from you by 07/04/2025 because we do not have additional information to work on the case. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review. Once again, we extend our unconditional apology for any inconvenience this may have caused. Kind regards, Basani HlungwaneSpecialist Case Manager: Social Media ComplaintsCustomer value management T +11 ***E ***ca Absa, Towers West, 15 Troye Street, Marshalltown, Johannesburg, 2000, South Africa www.absa.co.za
Case reference number C-***8. The matter regarding the cancellation notice was investigated, and we advise that no record of a given notice could be found. We kindly request that you provide us with proof of the notices sent to Absa for the mandated officials to assist further. Please attach all the related emails. Please be advised that we have been sending you messages via your Hellopeter link with no success. We tried contacting you on both numbers we have on our system, *** and ***, with no success. Our office will proceed to close the case if we do not hear from you by 07/04/2025 because we do not have additional information to work on the case. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review. Once again, we extend our unconditional apology for any inconvenience this may have caused. Kind regards, Basani HlungwaneSpecialist Case Manager: Social Media ComplaintsCustomer value management T +11 ***E ***ca Absa, Towers West, 15 Troye Street, Marshalltown, Johannesburg, 2000, South Africa www.absa.co.za
Best regards,
Absa's reply04 Apr 2025, 09:02
Official
Dear Mr Johan Croukamp,
Case reference number C-***8. The matter regarding the cancellation notice was investigated, and we advise that no record of a given notice could be found. We kindly request that you provide us with proof of the notices sent to Absa for the mandated officials to assist further. Please attach all the related emails. Please be advised that we have been sending you messages via your Hellopeter link with no success. We tried contacting you on both numbers we have on our system, *** and ***, with no success. Our office will proceed to close the case if we do not hear from you by 07/04/2025 because we do not have additional information to work on the case. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review. Once again, we extend our unconditional apology for any inconvenience this may have caused. Kind regards, Basani HlungwaneSpecialist Case Manager: Social Media ComplaintsCustomer value management T +11 ***E ***ca Absa, Towers West, 15 Troye Street, Marshalltown, Johannesburg, 2000, South Africa www.absa.co.za
Case reference number C-***8. The matter regarding the cancellation notice was investigated, and we advise that no record of a given notice could be found. We kindly request that you provide us with proof of the notices sent to Absa for the mandated officials to assist further. Please attach all the related emails. Please be advised that we have been sending you messages via your Hellopeter link with no success. We tried contacting you on both numbers we have on our system, *** and ***, with no success. Our office will proceed to close the case if we do not hear from you by 07/04/2025 because we do not have additional information to work on the case. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review. Once again, we extend our unconditional apology for any inconvenience this may have caused. Kind regards, Basani HlungwaneSpecialist Case Manager: Social Media ComplaintsCustomer value management T +11 ***E ***ca Absa, Towers West, 15 Troye Street, Marshalltown, Johannesburg, 2000, South Africa www.absa.co.za
Best regards,