Absa bond insurance Pathetic!

Absa Bond insurance customer service is pathetic. A week later after over atleast 10 of not more calls from me I am nowhere closer to having my Geyser fixed. It was replaced two months ago and then stopped working. I called absa and a plumber was sent out, who informed me whoever connecyed my wires messed up big time... This was infact someone absa sent out when the Geyser was replaced. After now a week of me calling I finally get told my claim is rejected because it being the wires that burnt? Note the Geyser is 2 months old. Absa bond your customer service is pathetic!!! Absa did not even investigate nor question the company they sent out to replace and connect this Geyser. Just a simple it's rejected.