PK
Petrus K
1 reviews | Active since Sept 2022
09 Apr 2024, 08:04
ABSA Bond insurance.
ABSA house insurance is useless. Been paying for insurance for years and never claimed. Lightning broke electric fence and burned gate motor. Emailed all the relevant provided email addresses request claim forms and guidance, only receive ref numbers. A week later and still nothing. It's a security risk for a fence to stand open. Highly recommend ABSA bond clients to add the building insurance to their house contents insurance to avoid problems like this.
Helpful (0)
Replies (3)0
Replies (3)Absa's replyOfficial
09 Apr 2024, 11:50Dear Petrus Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply09 Apr 2024, 11:50
Official
Dear Petrus Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
PK
Petrus K's updateReviewer Update
17 Jun 2024, 18:44ABSA redeemed themselves in a fantastic way. An assessor was send out to assess the damage. A few days later a contractor repaired the damages.
Well done ABSA
Well done ABSA
PK
Petrus K's update17 Jun 2024, 18:44
Reviewer Update
ABSA redeemed themselves in a fantastic way. An assessor was send out to assess the damage. A few days later a contractor repaired the damages.
Well done ABSA
Well done ABSA
Absa's replyOfficial
18 Jun 2024, 20:19Dear Petrus
I will be sure to advise Absa Insurance that you are pleased with the turnover and thank you for notifying us RegardsVanessa Crowe
Group Customer Care
Absa Bank Ltd
I will be sure to advise Absa Insurance that you are pleased with the turnover and thank you for notifying us RegardsVanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply18 Jun 2024, 20:19
Official
Dear Petrus
I will be sure to advise Absa Insurance that you are pleased with the turnover and thank you for notifying us RegardsVanessa Crowe
Group Customer Care
Absa Bank Ltd
I will be sure to advise Absa Insurance that you are pleased with the turnover and thank you for notifying us RegardsVanessa Crowe
Group Customer Care
Absa Bank Ltd
