ABSA Bond FlexiSave disappeared

Why do we keep our money in the bank if we cannot have access to it? There seems to be a system/technical glitch with the FlexiSave on our bond account. Last week, everything was in order, now it has disappeared. According to the call centre, we have a FICA hold on our account. So I go to the bank to submit the documents...only to be told we are already FICA'd. Long story short, we still cannot access the funds and no one can tell us what is going on. Really ABSA, if your call centre agents don't know what to say so complaining customers, stop wasting our time by going to the bank for nothing. And I am not the only client with this complaint...there was another person with the exact same complaint as mine.