Absa bond drama

Good day everyone. I like to share my experience that im having with absa, i just purchased my first property and have a bond with absa. I was approved with all major banks and was with standard bank prior to this however i was convinced to switch to absa as i was advised if i move my salary to absa they will better my interest rate and so on. I than begun to start the process of moving to absa and cancelled my standard bank account very happily and excited to be with absa as i received good service from the consultant who opened my account . After account was switched to absa lockdown begun and I tried tirelessly and wasted alot of airtime holding on the call centres for assistance but with no joy. All i ask for is what what promised to me. I moved my entire banking account and debit orders to absa which was a process all together. I took my bond with you instead of the other banks . Now please keep up to your word in giving me a lower interest rate and fixing my interest rate as im also on a very tight budget our company is affected by the pandemic , we are no longer receiving our full salary's i am the bread winner of the house with no other income so i ask absa please assist urgently to this matter. I thank you.

Regards

J Govender