CP
Christa P
1 reviews | Active since May 2011
09 Jun 2020, 11:06
ABSA BOND DEPARTMENT - DON'T RESPOND - DON'T CARE
To Whom It May Concern
I have emailed a query on arrears that is incorrect on our Bond Account to *** and Bond restructuring. Emailed 3 times already, no response. Called on 03/06/2020 at 15:06 and spoke to Mapule Dlamini, she went through the arrears and payments with me and agreed that the arrears is far less than stated. She was going to escalate this.
Called again today at 10:48 and spoke to Mapule Dlamini again, she said she and a team leader checked it together last week and didn't check correctly, she would have to escalate this to bond restructuring to correct.
No senior manager was available to take my call. We are paying more interest on arrears that is incorrect and nobody at ABSA cares.
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Replies (2)
Absa's replyOfficial
09 Jun 2020, 14:05Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply09 Jun 2020, 14:05
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
CP
Christa P's updateReviewer Update
22 Jun 2020, 07:27Dear Nthabiseng
It's been 13 days, no correspondence, no call within four hours. Please advise.
JG POLLEY
***
It's been 13 days, no correspondence, no call within four hours. Please advise.
JG POLLEY
***
CP
Christa P's update22 Jun 2020, 07:27
Reviewer Update
Dear Nthabiseng
It's been 13 days, no correspondence, no call within four hours. Please advise.
JG POLLEY
***
It's been 13 days, no correspondence, no call within four hours. Please advise.
JG POLLEY
***