AM
Anna-Rentia Muller
1 reviews | Active since Oct 2022
27 Feb 2024, 08:19
ABSA BOND CANCELLATION DEPARTMENT DISAPPOINTS
ABSA bond cancellation department has really disappointed. We app**** for cancellation figures on a dormant bond MONTHS ago. We submitted ALL the required documents in November 2023 and again early February 2024 after ABSA requested same again. No response, no productive feedback. Client instructed us to proceed with OMBUDS complaint as well. Please ABSA bond cancellation department, step up!!
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Absa's replyOfficial
27 Feb 2024, 08:35Dear Anna-Rentia Muller Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's reply27 Feb 2024, 08:35
Official
Dear Anna-Rentia Muller Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw