ABSA Bond - Call Centre Very Unhelpful

The call centre agents for bonds have no idea what they're doing. A day ago my bond was in credit, then 1 day later my bond is suddenly in arrears. They blame the system/debit order. My debit order id linked to my salary and goes off immediately every month, but then they try and tell me I didn't have funds in my account on the 1st for the debit order to go off? Why should it go off twice? Unhelpful, and refuse to even try assist, keep insisting that it is my fault as payment was not made, even though I have proof that the debit order already went off. Not happy and will most definitely be moving my bond loan elsewhere. Not interested in any of their calls or excuses any more.