ABSA BOND AND HOME OWNERS INSURANCE

We are with ABSA all our life. I am having problems with the home owners insurance and also the bond departments.. I am try now since beginning of September to get a settlement letter from ABSA Bond.. the home owners insurance was added on my bond and i wanted it split sothat i can settle my bond and go on monthly with my insurance. Not a once off amount to the insurace and then the interest on the bond is extra that i needed to pay then. This is a way of steeling money from me. after a lot of case numbers and lots of airtime i actually got 2 people that was willing to help. That was 2 weeks ago and still nothing happenend. What did happend is that I got a welcome note for the new insurance and the old one was not even cancelled. the poeple that I talked to was a Cindy from the Bond department and as Brunnel from the insurance department. i did try just now to talk again with someone.. called Ptsede.... she was still busy spelling her name when she just put me though to someone else in the insurance department.... I actually wanted to talk to the bond department.

I will never ever refer someone for the insurance department - home owners as well as credit life department. You cannot even claim for a tap that was broken because of the freezing tempratures what we had this winter.. I had 5 taps on my property - it is a small holding.. They want me to pay access for every tap further that 5 meters. They are about 50 meters from each other - x 5 taps..

I still don't have a settlement letter without the insurance although they take my bond money every month. Useless!!!!! it is all I can say