Absa bond account.

Hi i received a call from Absa on the 02.06.2022 regarding one of my home loan bond accounts firstly i spoke to (Thembeni Mahlatsi) at 11:37 normally i would make payment on the 01st of every month simply because of my other debit order she advised me to than change it so that the account will not show in areas one month please note i was not aware of a 14day policy when you change your payment date your monthly total changes i was not explained this than she changed it to the 25th monthly i was fine with that than on the 29.06.2022 i received a second phone call from Absa i spoke to another agent telling me my account is in arears with R3100 i advised her it should not be because i made payment and changed the date than only she advised me the reason for this amount in arears was because of the date being changed and the 14day term thing , she asked me if the agent explained this to me i said no she said she escalated the issue to her manager and than he or her would call me back the same day after listening to the recording to advise if the agent was wrong than they would reverse the charges and correct my account i waited the whole day no phone call thereafter another agent phoned me (Katlego) same issue i explained to her as well she checked the notes advised me her manager would phone me till today no call received than this morning 12.08.2022 at 09:50 received another call from Absa(Ntswaki Majola) telling me the same story my account is not in arears with R3562.74 i told her to check the notes made on the account and i had to explain to her again as well but this time she only said ok than you sir not to worry and dropped the call no assistance no i will ask my manager to contact you nothing no effort to assist in no ways but this is the customer service i receive for being loyal with Absa for about nearly 20 years. i was not going to go this way but i have received no Joy from Absa or the service delivery i hope now a manager will listen to the tapes and get back to me but i also hope that my account will be cleared as this is affecting my credit record and i hope Absa will give me something back maybe 2 months free on my bond account.