Absa bluff branch Hillside Mall ******* and ***********

My father recently went to the Absa branch in Hillside mall after the passing of my late mother to issue a claim, he was advised to go to the magistrate office to get the form that would also assist with the claim, he obtained the form and was advised to also submit proof of residence which he submitted a tracking device info, plus medical aid letter the consultant at the bank said that the she requested a certain code to be enlisted on that proof of residence which is by the way STUPID request because my father also banks with Absa surely they have Fica documents, my father has been requested to go to the Councilor of Bluff to obtain proof of residence, to say that the Absa branch bank is a joke and ***********, i will Issuing a formal complaint with the NCR ombudsman and laying a formal complaint with my attorney