RC
Rene C

1 reviews | Active since Aug 2016

01 Feb 2021, 12:57

ABSA Bloemfontein Estate Services

The service from the Bloemfontein ABSA Estate Services is very, very poor. We have sent an email confirming an appointment to get more information regarding the estate. We drove 300km for the appointment with the executor handling the estate, just to get the news that they could not see us due to paperwork. Eventually, the executor came to us at a coffee shop. After the meeting they made a promise to give us more clarity regarding the figures, it is now 3 weeks up to date with no feedback. Emails were sent requesting the feedback, just to get response every time that the executors are in meetings. Hopefully after this complaint, ABSA Estate Services Bloemfontein will have one less meeting and give us feedback regarding the figures.

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Replies (1)
Absa
Absa's reply01 Feb 2021, 14:27
Official
Dear Rene, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***3  . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd