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NELSON N

1 reviews | Active since Jun 2021

12 Jun 2021, 12:31

ABSA BLOCKS ACCOUNT WITHOUT NOTIFICATION

I do eft payments for my staff every week and today I tried but message keeps coming up not identified and not verified.I called the absa helpline *** and was told by the consultant that the account was blocked due to not being FICA compliant.I explained that I needed to pay my staff and it would create a problem but was unable to help.I asked if I could speak to someone senior and no-one was available. Tried calling our business banker but his phone keeps going to voicemail. I then went to the La Lucia branch and was also told that they could not assist .Not even a branch manager was present. ABSA HAS CAUSED A HUGE PROBLEM WITH OUR BUSINESS AND JUST DON'T CARE AS I WAS NOT EVEN ABLE TO WITHDRAW CASH TO PAY THE STAFF DUE TO THE BLOCK ON ACCOUNT. THIS HAS CAUSED A HUGE PROBLEM AS WORKERS REFUSED TO WORK AND WE WILL NOT BE ABLE TO GET THE WORK OUT IN THESE DIFFICULT TIMES.

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Replies (1)
Absa
Absa's reply14 Jun 2021, 10:18
Official
Dear Customer
 
Thank you for bringing this matter to our attention and your reference number is C-***7. Kindly provide us with your business account  number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
 
 Kind regards
 Nthabiseng Sibande
 Customer Value ManagementAbsa Bank Ltd

Best regards,