FK
Francisco K

1 reviews | Active since Feb 2018

28 Jun 2018, 17:02

ABSA BLOCKING OVERSEAS MONEY!!! AND BAD CUSTOMER SERVICE!!!

Currently find myself with problems with the Bank, my account was closed on the 25th of this month (sent to Recovery department " BASICALLY A DEAD END FOR YOUR ACCOUNT SO THEY CLAIM " (STUPID), without any notification from the bank an account. i have been using for more than 3 years with alot of transactional History. Situation is i recieved an inward transference from Angola, in my name on the 27 of this month (this week) and i find myself with a new account which the bank instructed me to open, but yet i cant transfer my inward transference (Overseas transaction) to my new account. They claim due to ***** situation, which it dont make send as i was in the bank and i wanted the bank to confirm to the inwards department that i am the legal owner of this new account.

Yet I still can't get them to transfer the money in my new account, so now I found myself in a position where I have no funds to pay for bills this month.

They request me to speak to my bank in Angola, which it does not make sense and its time consuming...

Really disappointed with the bank! Would instruct ppl to not go to ABSA if you recieve alot of overseas payments.

They don't appreciate their customers... it's a shame... and I rated it number one before.

It's a Shame!!!

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Replies (1)
Absa
Absa's reply29 Jun 2018, 11:34
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd