Absa blocked savingscard for 3 weeks
<p>Today 3 weeks ago without notification Absa blocked my mums card. As i have signing power we had to be "fica"d together. Staff at local branch was not glued up on the procedure. We have been into the branch 6 times. Last week headoffice confirmed the "fica" was done, the branch phoned and e mailed a request to unblock the card. IT HAS STILL NOT BEEN DONE. </p> <p>ps. living in a retirement town, I am alarmed to see mainly white elderly people that had to stand in queue to "fica" </p>
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Absa's replyOfficial
12 Sept 2016, 11:16Thank you for bringing this matter to our attention. We will investigate the matter and one of our resolution agents will contact you once the matter has been resolved..
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Absa's reply12 Sept 2016, 11:16
Official
Thank you for bringing this matter to our attention. We will investigate the matter and one of our resolution agents will contact you once the matter has been resolved..
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Absa's replyOfficial
12 Sept 2016, 11:26Dear Customer
Please provide me with ypour Moms account number to enable me to investigate and resolve.
Regards
Claudette
Absa's reply12 Sept 2016, 11:26
Official
Dear Customer
Please provide me with ypour Moms account number to enable me to investigate and resolve.
Regards
Claudette
's updateReviewer Update
26 Sept 2016, 10:42I have taken my mother in for the 8th time, and her card is still blocked. This is now week 6
's update26 Sept 2016, 10:42
Reviewer Update
I have taken my mother in for the 8th time, and her card is still blocked. This is now week 6