TM
Thobani M

1 reviews | Active since Jul 2016

19 Jul 2016, 07:43

ABSA BLOCKED MY ACCOUNT WITHOUT INFORMING ME

<p>IT BEEN A MONTH NOW SINCE ABSA JUST DECIDED TO BLOCK MY ACCOUNT WITHOUT A RELIABLE REASON OR INFORMING ME. IT THE BEGINNING OF JUNE 2016 WHERE I NOTICED MY ACCOUNT , BUSINESS ACC NUMBER ********** 257 , JUST STOP PERFOMING ALL TRANSACTIONS , COULDNT WITHDRAW, COULDNT MAKE PAYMENTS, COULDNT DO ANY INTERMANT BANKING TRANSACTIONS, ON ATM TRYING TO DO A WITHDRAWAL ILL JUST GET A RECEIPT OF INVALID ACCOUNT , WENT INSIDE ABSA BRANCHES MORE THAN ONCE , THERE WAS NO SPECIFIC REASON FOR THIS ERROR , EVEN WITHDRAWING INSIDE THE BANK, THE TELLER WILL JUST SAY THIS ACCOUNT IS NOTALLOWING ME TO PROCESS THE WITHDRAWAL , BUT MONEY IS THERE. ACC MANAGER ASKED ME TO RESUBMIT DOCUMENTS, SUBMITTED ALL OF THEM AGAIN, STIL NO CHANGES , IF ATLEAST THERE WAS A REASON TO SAY OR THEY GIVE TO WHICH WHY IM UNABLE TO USE MY ACCOUNT IT COULD HAVE BEEN FINE. NOW I HAVE THOUSANDS JUST STUCK AT ABSA. NO COMMUNICATION, NOTHING, I HAVE CALLED ALL ABSA TELEPHONE LINES, NONE CAN HELP, BRANCH BEEN THERE OVER 3 TIMES AND I ALWAYS COME BACK WITH NOTHING NEW. MY WISH IS IF ONLY ABSA CAN GIVE ME MY MONEY AND KEEP OR CLOSE THEIR ACCOUNT ILL BE MORE THAN HAPPY NOW. SINCE THEY CAN GIVE ME THE SERVICES I NEED , WHY HOLD MY MONEY OR THEY WANA ROB ME OF IT . GIVE ME MY MONEY, CLOSE THE ACC : IT OVER A MONTH NOW, CLOSE THE ACCOUNT, GIVE ME MY MONEY</p>

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Replies (2)
Absa
Absa's reply19 Jul 2016, 08:36
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Vanessa Crowe Group Customer Care Absa Bank Ltd
TM
Thobani M's update15 Aug 2016, 09:35
Reviewer Update

It 15/08 today from 19/07 when the above was written, still NOTHING .... I really dont know why ABSA dont just keep or close their account and give me my money. 2 months gone NOTHING , no explanation JUST NOTHING