kS
karel S
1 reviews | Active since Jun 2013
15 Jun 2019, 16:55
ABSA - Blocked cards!
ABSA informed me that they are sending me a new card as mine will expire (07/2019). Thursday those responsible for delivery phoned and told me it will happen in 5 working days.
Yesterday (Friday) I realised that they blocked the existing card,because no transactions were possible. I've tried the various ways suggested to get it unblocked - but with no success.
Long weekend and no way to get access to funds - flustrating! Is this how a private bank client gets treated...
Fedup. DO NOT SUPPORT ABSA.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
18 Jun 2019, 11:55Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply18 Jun 2019, 11:55
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
18 Jun 2019, 11:56Dear Karel,
Please be advised that an email has been sent to you requesting your ID or Account number. Once received, we will investigate and provide feedback.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Please be advised that an email has been sent to you requesting your ID or Account number. Once received, we will investigate and provide feedback.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply18 Jun 2019, 11:56
Official
Dear Karel,
Please be advised that an email has been sent to you requesting your ID or Account number. Once received, we will investigate and provide feedback.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Please be advised that an email has been sent to you requesting your ID or Account number. Once received, we will investigate and provide feedback.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
18 Jun 2019, 12:26Dear Karel Your complaint reference number is C-***0. Progress will be provided within the next 2 working days. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply18 Jun 2019, 12:26
Official
Dear Karel Your complaint reference number is C-***0. Progress will be provided within the next 2 working days. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,