Absa Block Card and ***** department

My credit card was ****** on 16/12/2022. - it took 3 lengthy attempts to get assistance to block the card - i was then requested to call the ***** department to log the incident. I have been trying since the 16th and no calls were even answered (approx 6 - 8 minute waiting time per call) - Why were the ********** transactions not flagged as possible *****? My airtime purchases sometimes get flagged as *****, but not swipes at liquor stores in ivory park and tembisa ? - SMS's were only received the next morning long after the ********** transactions took place. - Had my calls on the morning of the 17th been answered in time , this may have prevented the additonal ********** transactions. - Had the APP been working(which it was not) , i would have been able to block the card myself