CM
Cynthia M
1 reviews | Active since Dec 2019
23 Dec 2019, 11:19
ABSA = Blapsa
I only give you one star, because I cannot give no stars...
I have been trying since 26 November 2019, as an automotive parts reselling business, to register with ABSA to receive payments with fleet cards. Every time I follow up, I receive an email that states that my case has been closed. Nothing else. When I do get through to a human being, I am referred from one department to the next. I don't believe that I will get any real help using Hellopeter, but at least I could rant a bit.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
23 Dec 2019, 15:43 Dear Ms Malan, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . I look forward to being of service to you. Regards
Vanessa
Vanessa
Best regards,
Absa's reply23 Dec 2019, 15:43
Official
Dear Ms Malan, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . I look forward to being of service to you. Regards
Vanessa
Vanessa
Best regards,
CM
Cynthia M's updateReviewer Update
20 Jan 2020, 15:26ABSA!! Still no luck in (now reluctantly) doing business with you. I receive absolutely no feedback whatsoever after submitting all relevant documents (again) on 6 January. It is now 2 weeks later...
CM
Cynthia M's update20 Jan 2020, 15:26
Reviewer Update
ABSA!! Still no luck in (now reluctantly) doing business with you. I receive absolutely no feedback whatsoever after submitting all relevant documents (again) on 6 January. It is now 2 weeks later...
CM
Cynthia M's updateReviewer Update
22 Jan 2020, 16:17ABSA, thank you very much, the issue has been resolved.
CM
Cynthia M's update22 Jan 2020, 16:17
Reviewer Update
ABSA, thank you very much, the issue has been resolved.
Absa's replyOfficial
23 Jan 2020, 09:22Hi Cynthia M
We are delighted that your matter has been resolved. We look forward of being of service to you
We are delighted that your matter has been resolved. We look forward of being of service to you
Best regards,
Absa's reply23 Jan 2020, 09:22
Official
Hi Cynthia M
We are delighted that your matter has been resolved. We look forward of being of service to you
We are delighted that your matter has been resolved. We look forward of being of service to you
Best regards,
CM
Cynthia M's updateReviewer Update
24 Jun 2020, 11:56Still no joy, I suspect that another merchant has been receiving our payouts... It is a disaster!
CM
Cynthia M's update24 Jun 2020, 11:56
Reviewer Update
Still no joy, I suspect that another merchant has been receiving our payouts... It is a disaster!