ABSA blames the builder after 20 years

<p>A claim was put in as our ceilings are sagging. After 2 visits from the contractor and an assessor at the beginning of October, there was no further communication from ABSA. I phoned yesterday to be told the claim had been declined on grounds of poor workmanship. They claim that their building inspectors are only responsible for ensuring that the builder meets certain time deadlines, they do not inspect the quality of the work. The fact that the ceilings are 20 years old seem to allude them. Numerous phone calls and promises and still no one can tell me how long you can blame the builder....</p>