DS
Darryn S
1 reviews | Active since Feb 2019
12 Dec 2019, 07:52
ABSA BLADDIE USELESS
After being left alone by ABSA bank and my debits being taken on dates agreed to... i now get a message in the beginning of the month that reads "Absa: DARRYN JARRARD.SMALL, we would like to offer you the benefits of a flexible debit order on your Absa Personal Loan Account. Please indicate which date you would like us to debit your account for your December instalment. Reply 1 - 13 Dec '19, Reply 2 - 20 Dec '19, Reply 3 - to speak to an agent now at no cost to you. This offer is subject to T&Cs. N****." I then contact the Personal loan Department to schedule an actual date there will be money in the bank and the woman explains to me that ABSA arent going to debit on the days advised on the message... the debit will be done on the the agreed date the 25th OF EVERY MONTH.
Then......
I get a message this morning reading the following "Absa: SAVE1911, 12/12/19, Debit order, RENEWTONS /*** R650.00 reminder please fund your account today. Help ***; S." this is now my Credit Card Debit!
WHY IS THIS BEING DEBITED NOW? NOW I HAVE TO SUFFER AGAIN BECAUSE OF ABSA's USELESS WORK PROCEDURES AND EMPLOYEES. THIS IS PROBABLY THE 5TH TIME (AFTER SPEAKING TO ABSA EMPLOYEES) ABSA HAVE MADE A ERROR IN BANKING WHEN YOURE SUPPOSED TO BE PROVIDING A SENSIBLE BANKING SYSTEM.
So.... now when the 25th comes and the debits go off... Unfair BANK CHARGES AND HOW MUCH IS ABSA GOING TO PAY FOR THEIR OWN ERROR??? MY ANSWER... AS USUAL... NOTHING!
I CANNOT WAIT TO LEAVE ABSA BANK.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
12 Dec 2019, 09:16Dear Darryn, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply12 Dec 2019, 09:16
Official
Dear Darryn, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
DS
Darryn S's updateReviewer Update
12 Dec 2019, 10:58All i am saying is that i have agreed with ABSA bank about which day the money comes off and it should stay the 25th of every month.
A couple of months ago you took DOUBLE of what was meant to be taken after the issue was apparently sorted out.. AGAIN, *****ing me over with not even enough cash to pay for my sons schooling however... its not me that's making all the errors but ABSA banks unreliable staff!
Now im going to get POINTLESSLY charged for a transaction date I NEVER AGREED TO (ABSA failing to obide by their own agreement!!!!) Please advise as to how this is going to be resolved? Is ABSA bank going to CREDIT me the BANK CHARGE amounts inorder for me not to be ****** again??
A couple of months ago you took DOUBLE of what was meant to be taken after the issue was apparently sorted out.. AGAIN, *****ing me over with not even enough cash to pay for my sons schooling however... its not me that's making all the errors but ABSA banks unreliable staff!
Now im going to get POINTLESSLY charged for a transaction date I NEVER AGREED TO (ABSA failing to obide by their own agreement!!!!) Please advise as to how this is going to be resolved? Is ABSA bank going to CREDIT me the BANK CHARGE amounts inorder for me not to be ****** again??
DS
Darryn S's update12 Dec 2019, 10:58
Reviewer Update
All i am saying is that i have agreed with ABSA bank about which day the money comes off and it should stay the 25th of every month.
A couple of months ago you took DOUBLE of what was meant to be taken after the issue was apparently sorted out.. AGAIN, *****ing me over with not even enough cash to pay for my sons schooling however... its not me that's making all the errors but ABSA banks unreliable staff!
Now im going to get POINTLESSLY charged for a transaction date I NEVER AGREED TO (ABSA failing to obide by their own agreement!!!!) Please advise as to how this is going to be resolved? Is ABSA bank going to CREDIT me the BANK CHARGE amounts inorder for me not to be ****** again??
A couple of months ago you took DOUBLE of what was meant to be taken after the issue was apparently sorted out.. AGAIN, *****ing me over with not even enough cash to pay for my sons schooling however... its not me that's making all the errors but ABSA banks unreliable staff!
Now im going to get POINTLESSLY charged for a transaction date I NEVER AGREED TO (ABSA failing to obide by their own agreement!!!!) Please advise as to how this is going to be resolved? Is ABSA bank going to CREDIT me the BANK CHARGE amounts inorder for me not to be ****** again??
DS
Darryn S's updateReviewer Update
18 Dec 2019, 05:21And so after being told the following.... "I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information." NOTHING has been done!!!!
DS
Darryn S's update18 Dec 2019, 05:21
Reviewer Update
And so after being told the following.... "I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information." NOTHING has been done!!!!
Absa's replyOfficial
18 Dec 2019, 14:06Dear Darryn,
Thank you for your message. Please be advised that we will be able to assist you further as soon as we receive additional information requested. Thank you.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you for your message. Please be advised that we will be able to assist you further as soon as we receive additional information requested. Thank you.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply18 Dec 2019, 14:06
Official
Dear Darryn,
Thank you for your message. Please be advised that we will be able to assist you further as soon as we receive additional information requested. Thank you.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you for your message. Please be advised that we will be able to assist you further as soon as we receive additional information requested. Thank you.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,