NF
Nikita F

1 reviews | Active since Aug 2012

18 Apr 2016, 17:40

Absa Billing Twice on debit cards

Absa billed me twice for a restaurant I ate at and apparently I'm not the only one. The first transaction is as normal and the second one is listed as a cash withdrawal.<br> <br> When I phoned the bank and told them about my query they said that they were having problems with their vendors that used standard bank card machines.<br> <br> When I asked them if they would have refunded me if I hadn't called in they said that the money was supposed to be returned within 24 hours and if it wasn't they wouldn't have refunded me.<br> <br> The money is literally out of my account and in Absa's and now I have to transfer money or use my credit card to make payments while I wait to be refunded. This is unacceptable and should not happen.<br>

0
Replies (1)
Absa
Absa's reply19 Apr 2016, 12:34
Official
Hello KitaF,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd