ABSA big complain… very bad service(NO SERVICE!)

I have 13 UNCLEARED PAYMENTS for more than 16 days. I phoned Absa. I emailed *** 5 times already(NO RESPONS)!!! Why don’t Absa delete these uncleared payments. I bought from Temu and immediately cancelled the orders. IMMEDIATELY. I have mailed proofs from Temu to ***. CMO DE AL****A Account nr: *** ID ***