ABSA Bidvest **** Update

To anyone reading, I’d urge you to use a service that’s transparent about its benefits and charges.

This is a collaboration between ABSA and Bidvest(Johannesburg to be specific), and unfortunately both missed the mark. The manager informed me that the Johannesburg Bidvest Lounge agents are “not aware of charges,” yet couldn’t explain why my experience at the Cape Town lounge was vastly different. The Cape Town staff clearly explain when benefits are unlocked and what fees apply,and when to arrive to unlock said benefits

That inconsistency is troubling me,as a loyal customer of ABSA.Customers shouldn’t be charged for something staff themselves cannot 100% confirm. Reliable service requires aligned communication between ABSA and Bidvest.