JB
Jennifer B
1 reviews | Active since Oct 2025
16 Jan 2026, 08:20
ABSA Bidvest Benefits ****
I’m actually extremely disappointed with ABSA and their Bidvest Services. Recently, on the 5th of January I had taken my card to the Bidvest lounge and I was told that I would be able to enter and use my free benefits. Only to be sent an sms that they are charging R270 for the service ,claiming I used it outside of the benefit services. Even though the lounge states that you need to come 2 hours before the flight and I did.
Further more,the Bidvest lounge assistants NEVER indicated that I would be charged R270 to sit in the lounge
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Jennifer B's updateReviewer Update
19 Jan 2026, 15:00To anyone reading, I’d urge you to use a service that’s transparent about its benefits and charges.
This is a collaboration between ABSA and Bidvest(Johannesburg to be specific), and unfortunately both missed the mark. The manager informed me that the Johannesburg Bidvest Lounge agents are “not aware of charges,” yet couldn’t explain why my experience at the Cape Town lounge was vastly different. The Cape Town staff clearly explain when benefits are unlocked and what fees apply,and when to arrive to unlock said benefits
That inconsistency is troubling me,as a loyal customer of ABSA.Customers shouldn’t be charged for something staff themselves cannot 100% confirm. Reliable service requires aligned communication between ABSA and Bidvest.
This is a collaboration between ABSA and Bidvest(Johannesburg to be specific), and unfortunately both missed the mark. The manager informed me that the Johannesburg Bidvest Lounge agents are “not aware of charges,” yet couldn’t explain why my experience at the Cape Town lounge was vastly different. The Cape Town staff clearly explain when benefits are unlocked and what fees apply,and when to arrive to unlock said benefits
That inconsistency is troubling me,as a loyal customer of ABSA.Customers shouldn’t be charged for something staff themselves cannot 100% confirm. Reliable service requires aligned communication between ABSA and Bidvest.
JB
Jennifer B's update19 Jan 2026, 15:00
Reviewer Update
To anyone reading, I’d urge you to use a service that’s transparent about its benefits and charges.
This is a collaboration between ABSA and Bidvest(Johannesburg to be specific), and unfortunately both missed the mark. The manager informed me that the Johannesburg Bidvest Lounge agents are “not aware of charges,” yet couldn’t explain why my experience at the Cape Town lounge was vastly different. The Cape Town staff clearly explain when benefits are unlocked and what fees apply,and when to arrive to unlock said benefits
That inconsistency is troubling me,as a loyal customer of ABSA.Customers shouldn’t be charged for something staff themselves cannot 100% confirm. Reliable service requires aligned communication between ABSA and Bidvest.
This is a collaboration between ABSA and Bidvest(Johannesburg to be specific), and unfortunately both missed the mark. The manager informed me that the Johannesburg Bidvest Lounge agents are “not aware of charges,” yet couldn’t explain why my experience at the Cape Town lounge was vastly different. The Cape Town staff clearly explain when benefits are unlocked and what fees apply,and when to arrive to unlock said benefits
That inconsistency is troubling me,as a loyal customer of ABSA.Customers shouldn’t be charged for something staff themselves cannot 100% confirm. Reliable service requires aligned communication between ABSA and Bidvest.