Absa

I have been using absa since last year and ot has been good services, however this past few months ive been charged absurd amounts for internet banking and anything I do on my account. It became so expansive that I decided to close the account, I sent an email and they rep**** that a consultant would get back to me and help me close the account its been 2 weeks no one got back to me so I called them, the girl told me they can not close any account you have to go to the branch to do that. So how do working people do that meaning they wanna charge you until you able to go to the branch. This I find very strange because you can do many things online just not close the account and stop them from charging you. I would never recomend absa to anyone ive used other banks before and I thought absa would be better but now I realize that the charges of those banks were nothing compared to absa, for debit oders that didnt go off internet banking and transaction charges its all the money I need to feed my children. No thanks absa no thanks... im really upset that they dont wanna close this account because that means you might take weeks before you can go to the branch. Luckily I will be going this week but still now I have to pay for this months charges.