ABSA being BAD at helping ***** victim and clearing his name

I am NOT a ABSA client I tried to open a bank account at standard bank I was informed that there is a hold on mu ID number Standard confirmed that the hold was placed by ABSA bank On enquiery to ABSA I was informed that my ID number was used **********ly to open an ABSA credit card account, hence the flagging After numerous calls to the ABSA ***** line and being ping ponged around, my name is still not cleared by ABSA