JM
Jen M
1 reviews | Active since Mar 2021
26 Apr 2021, 17:02
ABSA Bedford centre sucks !
After rushing to the branch at Bedford centre I was conveniently turned away by a consultant who said the systems are off. All I wanted was assistance with my banking app. It was 10 minutes to closing time and she clearly was too tired to help me. This is why I bank with capitech now ! I will be closing my account at ABSA.
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Absa's replyOfficial
28 Apr 2021, 10:01Dear Jen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply28 Apr 2021, 10:01
Official
Dear Jen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care