Absa (Bedford Centre) branch lost my credit card

I am utterly disgusted by Absa's staff at the Bedford Centre branch. I received a notification that my credit card was finally ready for collection (4 December 2023), which took ages to get delivered.

Upon arriving at the branch (9 December 2023), and waiting for someone to assist me, which took about 10 minutes if not more, I get told that they cannot find my credit card. The staff members then proceeded to call customer service for help.

The staff at the branch discovered that they have signed for the card, but they cannot seem to find it. I am then told eskies, sorry - we will do what we can to order a new one. I am also told, that they have lost over 100 cards? And I am not the first person that experience/d this issue.

To be honest, this encounter alone, and the lack of accountability is pathetic. Not only that, the staff were cracking jokes in between the search as if this was humorous. My credit card is now floating around somewhere and people think it’s a joke.

Absa, I am leaving soon for a trip, if I do not have my credit by Wednesday - 13th December I am switching banks when I get back. I need this card for the trip.