ABSA BECOMMING PATHETIC

We got our tax return last month. It's now a month, and we are still struggling to get our money from absa. And to put the cherry on the cake, Absa took R10 000.00 in bank charges. Where on earth did you see bank charges is that much? And not to mention the pathetic client service and the lack of knowledge in policies and procedures. That money was TAX MONEY and Absa does not have the right to take tax money as that was not a salary. I will also take this higher and complain at the Ombudsman. AND whenever we visit the Absa branch in our city, the black people always gets assistance first. Then we have to sit or stand and wait for almost 2 hours before we get assisted. Then when we get at the consultant's desk, they don't know what to do then we get sent to another consultant. TAX IS TAX AND NOT A SALARY. <br> Client queries is supposed to be resolved within 48 hours. We are waiting a month. <br> <br> Out of my experience, CAPITEC BANK IS STILL THE BEST.