1 reviews | Active since Jul 2016

17 Aug 2020, 15:18

ABSA BECAUSE WHO GIVES A **** ABOUT CUSTOMER SERVICE

I have been trying to set up a business account for months. You don't answer your phone and even when I get through your staff are so clueless they can't even help me. All I want to do is set up a simple business account but it seems impossible with ABSA. I have gone through their online platform multiple times. only to be rejected on both occasions I tried. I app**** again a few weeks ago and it took you a month to come back and tell me I didn't meet the minimum requirements with ABSOLUTELY no further explanation and when I try to call and speak to an agent (that's if you even answer which you usually take forever to do or just don't answer) the agent has no idea how to fix the issue. I am a business owner and have accounts with other banks for my other businesses. The only reason I am trying to use this useless bank is that the other partners want to use ABSA. ABSA you re a bunch of CLOWNS to put it lightly. Why waste my time with an online application platform which barely explains each step and takes forever only for you to wait AN ENTIRE MONTH to tell me my application was rejected with no explanation and no one being available to assist me.

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Replies (2)
's update18 Aug 2020, 08:40
Reviewer Update
Been well over 4 hours, haven't heard a peep.

Absa
Absa's reply18 Aug 2020, 09:20
Official
Dear Darren

The four hours was to give you an expected time frame of an update/progress f your case. An email was sent to you yesterday to your direct email address.

Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd