ABSA became BLAPSA

I belong to the ABSA rewards program. I always got 5% on fuel and 1% on purchases. In December 2017 it suddenly dropped to 1% and 0,25%. When I queried I was told that my salary / pension is not paid into my cheque account any more.

My pension is normally paid on the 27th of the month. In December it was paid earlier (20th) and in January it was paid on the 26th as the 27th fell on a Saturday. I explained this, it was verified and I was told that my rewards points would be fixed. Reference number AR79704 dated 5 February 2018.

I was also told that a consultant will contact me within 5 - 7 working days to tell me that the situation has been resolved. Guess what - the situation has still not been resolved and of course a consultant didn't contact me.

I experienced the same type of pathetic service when I requested that my new credit card be delivered to a specific branch. I was promised an SMS as soon as the card was delivered at the branch, which never happened. I had to visit the branch for a second time to establish what happened to my new credit card.

Absa customers will know that you wait LONG in LONG queues before they attempt to offer you some service.