SM
Simone M
1 reviews | Active since Jul 2021
24 Aug 2021, 09:15
ABSA
I've had multiple times getting sms's that money is either deducted or notifications for payments that has not been made by me. Went to a branch and they coulndt assist with looking into my account to see whats happening. I stopped using the online banking for more than a year. And all they did is gave me a new card. I still feel unhappy about this sms's because someone might have my details. I'm really considering moving to another bank even though i've been with ABSA for more than 10 years. This is the only time i've had problems with them and would really like this to he solved. I just do not think that a new card would help with solving this problem.
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Replies (1)Absa's replyOfficial
24 Aug 2021, 11:56Dear Simone, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply24 Aug 2021, 11:56
Official
Dear Simone, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
