HS
Hannelie S

1 reviews | Active since Jan 2018

01 Oct 2020, 10:20

ABSA-Be aware, ********** show Absa bank who is BOSS

Absa bank continually allows unauthorized debit orders to be processed from my check account. I have already lodged several complaints in this regard. They keep on repeating the same debit orders after reversing it in the previous month. If there is not enough money in the account, they charge a R100 for unsuccessful unauthorized debit order processing and refuse to write back or reverse these costs. In the event of writing back / reversing an unauthorized debit order, you get charged R40!!! It's a loosing situation. Absa have now recommended that I rather close the account, due to their incompetence! It is unheard of!? They are unable to stop unauthorized debit orders!! Who is in charge Absa or the **********? The company is Red Data, that will out of nowhere, strike your account. Be aware, Absa bank cannot protect you, the ********** have the power and the FINAL SAY!!!

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Replies (1)
Absa
Absa's reply01 Oct 2020, 12:47
Official
Dear Hannelie Schoeman
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
The reference number to your complaint is C-***4
 
Kind regards,
Rezona Louw 
Group Customer Care