Absa

Guys listen to this about a month ago I went to my very trusted banker Absa. My salary is through absa, Vehicle and home loan through this bank.im literally dependent on Absa. So I went in and requested for a trade in imagine l have NEVER missed payments .the car l was gon buy was only R500 more than the current installment the bank told me I couldn't qualify. Very well Absa. Two weeks later they called to ask if l was still car hunting. Someone tell me what kind of ******* is this?