NM
Nisa M
1 reviews | Active since Jul 2019
03 Sept 2020, 15:23
ABSA
Still haven’t even received a phone call from ABSA. Going for month two now with an insurance claim that still hasn’t been resolved. How long does ABSA take to finalize a claim??? 6-12 months???? Rezona Louw is I charge of customer relations yet she does not even call the customer????? This is the kind of staff ABSA keeps who don’t give a **** about the clients. In her head she resolved the matter but in reality I still have no kitchen cupboard, no kitchen sink and no water. Thank you Rezona for doing your job so ***********ly. That is why ABSA is rated the least best homeowners insurer!!!!!!!
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Absa's replyOfficial
03 Sept 2020, 16:41Dear Nisa Mahomed Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply03 Sept 2020, 16:41
Official
Dear Nisa Mahomed Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,