Absa Bank,Westage Mall,Mitchells Plain

Yesterday,18 December 2023,I went to the ABSA branch in Westgate Mall in MItchells Plain at around 13.30pm,just to have my FICA details updated,as I walked into the branch I was met with a long line at the entrance door,which is understandable since I just entered.Firstly there were no adequate seating,as another row of seats could easily been placed behind the current one.Secondly there were initially 3 consultants,of which 1 decided to take lunch for over an hour,I was then left standing on ONE SPOT for over an hour.Lastly the staff there are very slow,taking up to 30 minutes per client,I left the branch just before closing time which is 15:30,which is totally unacceptable,since there were not that many clients in my opinion.Management there are of no use to the clients,because she just walked past the line unbothered!!!

Please look into this matter,otherwise I'm moving my business to another bank.

Thanks