yN
yvette N
1 reviews | Active since Mar 2009
17 Jul 2020, 13:16
Absa bankserver response too slow and thus cannot complete online payment
I cannot make payments online using my credit card as the Absa bankserver takes too long to respond, hence I cannot complete my transaction. I have super fast internet. In this time it is crucial to e.g. shop online to limit Covid exposure, not all sites offer an instant EFT option. What is the reason for your slow bankserver response? Please resolve.
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Absa's replyOfficial
17 Jul 2020, 17:56Dear yvette
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply17 Jul 2020, 17:56
Official
Dear yvette
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care