ABSA BANK'S UTTER INCOMPETENCE AND FAILURE TO ADMIT FAULT IS NOT ONLY HORRIFYING, BUT MORALLY AND ETHICALLY WRONG

In August 2017 I app**** online for a revolving credit. Simple process, easy enough. I was sent a quote and rep**** with all necessary documents within hours. Nothing heard from them for a few days. After 5 working days I call to find out what's happening and they tell me they never received my documents and the application has expired, and needs to be done again. Now I have the proof of sending the documents, the proof of receiving the quote as well as proof from ABSA's automatic reply that they had received my mail, all with the correct reference numbers in copy.

Anyway, so I do the application again, this time they do not even reply with a quote, so I call them daily now to follow up. No reply until 5 days, where the second application expires. This process goes on for a total of 5 times.

Thereafter I ask to escalate this to the manager. The manager tells me I now have a level 4 out of 5 risk profile due to all my unsuccessful applications.. WHAT??

So I explain to him that these unsuccessful applications are the fault of ABSA not responding in any way whatsoever to my applications. I am told it will be flagged and they will come back to me.. Surprise surprise, I am still waiting since October.

Now, bare in mind, nothing in my personal capacity has changed since the first quote. I have never missed payments, I am a single working professional with absolutely no dependents, no risk or bad credit history. But now they cannot quote me as I have internal risk too large, as a result of ABSA!

So I go to the actionline, their complaints department. They take the whole story, they tell me they will address it and find out what the problem was. Again, a month down the line, I have received absolutely no feedback from them.

I have spoken to their credit analysts and they will not budge that my risk rating is level 4, irrespective of the above events. They refuse to admit fault in any way.

Now, I could not have done anything better. I have maintained every single bit of documentation up to date, I have maintained payments and have never forfeited any bills or accounts. ABSA has, due to their incompetence, determined me a risky client and they refuse to admit fault. Due to their incompetence I must now just suffer because "that is the way the system is".

Back story, I am applying for credit to get engaged and plan a wedding. Just for what it's worth. And now, regardless of my extended efforts to maintain a good credit rating, I must absorb this outcome and put my life on hold because some people in the ABSA Call centre are nothing more than ***********, lazy, and would rather let a client suffer than admit fault.

I will be leaving ABSA as my career develops, and I will, without question, share this story wherever I am given the chance. The way ABSA has behaved is both Morally and Ethically wrong.