ABSA Banks Slow to assist the elderly

I called ABSA Bank at the Long Beach Mall, Sunvalley today, from home to try to transfer monies from a 7 days notice account into my ABSA current account. I had prior to this sent two emails, one was responded to telling me that because of the lock down this email address was not being monitored. Anyway, I was told by the person that answered the call that this could not be done over the phone because they needed to confirm my identity, and that I MUST come into the bank to do this. I tried to explain that I was 65 years old and although I understood their need to protect my funds, they did not it seems, have the same need to protect my life. I was also told by the lady answering my call that she had, at that moment in time, another customer she was dealing with that was in his mid seventies and not in his 60's. She proceeded to relate a help line I could call but assured me that the response would be the same. I absolutely believe that ABSA, or any other bank, at this time when covid 19 is with in our communities that securities MUST be looked at to allow, certainly the elderly, to have a system where funds can be transferred, particularly if being transferred into an account of the same name, with out the need for that person to put, not just them selves, but others at risk of contracting the covid 19 by actually visiting the bank in person. ABSA bank needs to look at this urgently and start protecting not just our funds which is good, but our lives during this awful pandemic. Find a way ABSA to protect both, before elderly folk such as myself need to break lock down laws to gain access to our funds.