ABSA Bank's excellent assistance after card and money was ****** from ATM.

My wife was using an ATM at Shelly Center in Shelly Beach, Margate, when the previous "client" who had moved away a meter or two, suddenly "remembered" to grab his receipt from the machine. When my wife's transaction failed, she realised that her card was gone. She phoned ABSA immediately and they stopped the card but reported that R3046.50 had been withdrawn within the past few minutes.

In any event, the ********** incident was logged and after their investigation, ABSA refunded the money ****** from our account. I think that the entire procedure (they also wanted to review camera footage of the incident), took just over a week. So, while I would like to know how a ***** can get a card out of an ATM faster than a client can (have you ever noticed how long it takes to eject a card, when you WANT to?), I really cannot complain about ABSA's response and I must commend them for the very quick resolution and refund.

So, a grateful Thank You to ABSA - and to my ABSA insurance broker incidentally, Anita Meiring, who provided speedy follow-up on my options for recovery from this type of theft.