Absa banking service

Almost an hour waiting time just to apply for a credit card at absa Fourways branch. Eventually, waking out. Then I tired online. Got an error message numerous times and took a screen shot and emailed it to absa. Complaint logged. Email confirmation someone would call me. Nothing. Second email complaint logged nobody called me. Into another branch... they were too busy and I couldn’t sit and wait. Left. Came in again today. 04/07/18. Finally after 20 odd minutes I sit with a staff member who was helpful. However upon applying it would seem my credit is being questioned ... this is a bank I’ve banked with my whole life whom my bond is through as well! And they questioning my credit! I thought it would have been easier going to a bank I know who should know me as they hold all my info currently, however, it clearly was not better. They have really taken up a lot of unnecessary time and just aggravated me to no end. No great service here that’s for sure.