Absa Banking marketing

Formal Complaint: Excessive Advertising Notifications on the Absa Banking App

To whom it may concern,

I am submitting a formal complaint regarding the excessive amount of advertising notifications I receive daily from the Absa Banking App. I am receiving 4 to 6 promotional messages per day, including marketing for products I have never shown interest in or requested information about.

This constant stream of unwanted adverti*****ts is extremely disruptive, it interferes with my normal use of my phone, and it has reached a point where I can no longer manage or trust my notifications properly. I previously contacted the call centre and requested that all marketing notifications be disabled on my profile. Despite this request, there has been no improvement whatsoever.

I hereby request that Absa immediately:

1. Deactivate all marketing and promotional notifications on my profile.

2. Confirm that no further advertising messages will be sent to me.

3. Provide a clear confirmation that the necessary changes have been app**** to my account.

If this issue is not resolved, I will have no choice but to close my account with Absa and move to another financial institution that respects my preferences and my privacy. I am seriously considering this step, as I am not willing to continue receiving unwanted advertising messages on a daily basis.

I trust that this matter will be handled promptly and professionally.

Julius schonken ***