CK
Christine K
1 reviews | Active since Jul 2018
13 Aug 2018, 12:35
ABSA Banking App - Useless!
I've been banking with ABSA for almost 30 years now. Their internet banking has always been fantastic, up until recently when they brought out their new banking app and we as users were forced to download this app that's been permanently offline for about 3 weeks now. Biggest problem is that the verification code now gets sent to the app, so with this being permanently offline, there's now way I can pay my beneficiaries. VERY FRUSTRATING!!! I then went down to my nearest branch to deactivate this useless app, hoping then that the verification will come through to my phone again and I can carry on problem-free as usual. The impatient and rude customer service employee just called head office to deactivate this, but never even bothered to inform me that there is no way that I will be able to continue with internet banking without this app. So I'm back to square one. Will be changing over to FNB shortly after 30 year of being a loyal ABSA client. Thanks for nothing ABSA!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
13 Aug 2018, 14:20Dear Customer
Thank you for bringing this matter to our attention.
Please can you provide me with the troubleshooting error you received when wanting to excess the internet, kindly also provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
Best regards,
Absa's reply13 Aug 2018, 14:20
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please can you provide me with the troubleshooting error you received when wanting to excess the internet, kindly also provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
Best regards,
CK
Christine K's updateReviewer Update
13 Aug 2018, 15:32Claudette,
The error message which appears now after I have asked to deactivate my banking app as this is permanently offline, is as follows:
You do not have a verification device linked to your profile. Then it prompts me the step by step instruction on how to activate the app again.
I refuse to install this app as I want to carry on with my normal internet banking as I've done over the past 10 years - hassle free,
I really don't want to change to a different bank, so hope that you can assist soonest.
My ID: ***08 8
Kind regards
Christine Kannemeyer
CK
Christine K's update13 Aug 2018, 15:32
Reviewer Update
Claudette,
The error message which appears now after I have asked to deactivate my banking app as this is permanently offline, is as follows:
You do not have a verification device linked to your profile. Then it prompts me the step by step instruction on how to activate the app again.
I refuse to install this app as I want to carry on with my normal internet banking as I've done over the past 10 years - hassle free,
I really don't want to change to a different bank, so hope that you can assist soonest.
My ID: ***08 8
Kind regards
Christine Kannemeyer
CK
Christine K's updateReviewer Update
16 Aug 2018, 14:04Thank you Absa for your brilliant assistance in resolving this matter. I can honestly say that I will now remain with my favourite bank for hopefully another 30+ years!
CK
Christine K's update16 Aug 2018, 14:04
Reviewer Update
Thank you Absa for your brilliant assistance in resolving this matter. I can honestly say that I will now remain with my favourite bank for hopefully another 30+ years!