IK
Iliana K

1 reviews | Active since Nov 2017

04 Apr 2018, 16:07

ABSA Banking app on Android - Disapppointing

The recently launched ABSA android app, which replaces the standard SMS OTP codes when logging into internet banking is disappointing. lags during transactions, sometimes i don't even receive a transaction authorisation request. I urge ABSA to speak to their IT gurus and sort this out. i have also had a weird request for information pop up as i try to log out of my account. There is no way to remove it. I even went into the bank to discover the reason for it, and even my banker couldn't assist with it. I understand that to move with the times, new systems have to be implemented, but please ABSA, make sure to fix all the irritating glitches.

0
Replies (1)
Absa
Absa's reply05 Apr 2018, 12:50
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Best regards,