JW
Johan W
1 reviews | Active since Jul 2019
14 Jul 2019, 19:27
Absa banking app faulty and customer service denying it.
Absa banking app not working. I access the app on the verification devise and when prompted that a verification has been send to the app on the verification device , nothing. Then app simply states that verification has failed. I phoned 5 times and each time got told to do something else from switching off the wifi to reloading the app and profile. I was completely promised that there is no problem with the app Eventually I had to go into a branch where the teller told me she also had issues and there is definitely a problem. What is the use of paying for all this convenience when all it dies is cause you headache. I have not heard of anyone having this much trouble from other banks apps.
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Replies (2)
Absa's replyOfficial
15 Jul 2019, 11:22Hi Johan,
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***9. Please see email sent to your email address ***. Thanks.
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***9. Please see email sent to your email address ***. Thanks.
Absa's reply15 Jul 2019, 11:22
Official
Hi Johan,
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***9. Please see email sent to your email address ***. Thanks.
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***9. Please see email sent to your email address ***. Thanks.
JW
Johan W's updateReviewer Update
17 Jul 2019, 11:05So, it has been 3 days. Just the stock standard copy paste reply and no action, follow up or resolution to my problem. Absa customer care has become just this , copy paste woth no real care or concern for their customers. Well done ABSA , in the nearly 20 years of banking with you , I have now lost all faith and loyalty to you. Just take a look at the complaints logged on this platform in the last 3 days and you will see you have a major issue with your running a bank successfully. Get a wake up guys , africanasity does not mean to be a third world bank in a third world country or is this what you meant when you changed your slogan?
JW
Johan W's update17 Jul 2019, 11:05
Reviewer Update
So, it has been 3 days. Just the stock standard copy paste reply and no action, follow up or resolution to my problem. Absa customer care has become just this , copy paste woth no real care or concern for their customers. Well done ABSA , in the nearly 20 years of banking with you , I have now lost all faith and loyalty to you. Just take a look at the complaints logged on this platform in the last 3 days and you will see you have a major issue with your running a bank successfully. Get a wake up guys , africanasity does not mean to be a third world bank in a third world country or is this what you meant when you changed your slogan?