MD
Mike D
1 reviews | Active since Oct 2012
31 Aug 2019, 13:18
ABSA Banking App critical Error
My ABSA Banking App (Which was one of ABSA's redeeming qualities) cannot handle internal transfers anymore since its last Playstore Update.
I have reported the problem numerous times via phone, emails to their BankingApp team and even their supposetly no-nonsence "Actionline" - Nothing. They cannot help me and cannot provide me even feedback.
I went to the branch today and they were clueless. Says they never saw such an error. The lady called the same Banking App helpdesk, by they hang up on her mid-call... Really pathetic. Worst service I have received from ABSA in my 25 years with them!!!
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Replies (2)
Absa's replyOfficial
02 Sept 2019, 11:54Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply02 Sept 2019, 11:54
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
02 Sept 2019, 11:55Dear Wynand Your complaint reference number is C-***5. Progress will be provided within the next 2 working days. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply02 Sept 2019, 11:55
Official
Dear Wynand Your complaint reference number is C-***5. Progress will be provided within the next 2 working days. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,