Absa banking app

Went to Absa to get assistance with my banking app as i was unable to log in. Not only did over 30 mins of my lunch hour with them but i was told that there is a number that needs to be called and so my issue wasnt resolved. I now have to go back to the branch again , i dont know when as i am a working individual and what's worse is, the consultant told me that i can try to call the number but they will just refer me back to the branch! Now why did i go to the branch again if the consultants wont be able to assist me and have a number that they also need to call for assistance? The bank and the app are proving to not be user friendly if a customer will be sent from pillar to post over a banking app which should be activated by consutants.