LL
Lan L

1 reviews | Active since Jan 2017

07 Nov 2019, 18:57

ABSA BANKING APP

Went to the bank Branch twice in space of 2 months, now have to go back again for third time, just to get my banking app fixed again .... it’s just kicking me out all the times saying your credentials are wrong, why can’t ABSA be up to par like other banking apps not even one issue. Not even internet banking is working, why can’t you just desolve the app then we know you failed to maintain your app. If you travel thinking you gonna transact using the ABSA banking app you *****ed, higher chances its not gonna work nor the Internet banking that you had to fix in branch in person. Q is are the employees messing up with our app so we keep going to the branch to make them useful for the business...? Please fix your banking app bugs its becoming useless to have

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Replies (1)
Absa
Absa's reply08 Nov 2019, 14:43
Official
Dear Lan
 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
 
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd