ABSA Banking App

Item: Absa
Rating: 1

ABSA Banking App Customer Care I just spoke to Siaad - totally ignored any of my concerns, did not listen to what the call was about. For my sanity, I had to cut the call. If the QA department was honestly listening to the recorded calls, he should be dismissed. Strike 2 for ABSA

Helpful (0)

Replies (2)

Absa's replyOfficial

09 Jul 2019, 09:38

Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Regards

Pravesh Bejay
Specialist Case Manager
Customer Value Management

Best regards,

Absa's reply09 Jul 2019, 09:38

Official

Best regards,

Absa's replyOfficial

09 Jul 2019, 09:39

Dear Sabelo Your complaint reference number is C-***3. Progress will be provided within the next 2 working days. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically.

Regards

Pravesh Bejay
Specialist Case Manager
Customer Value Management

Best regards,

Absa's reply09 Jul 2019, 09:39

Official

Best regards,

ABSA Banking App

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